Recent articles in category Business

Over twenty years, Gallup interviewed more than one billion customers, trying to identify what contributes to their satisfaction. Despite all the differences, there are four expectations, which remain remarkably consistent: accuracy, availability, partnership and advice. These four expectations are hierarchical, which means that the lower-level expectations must be met before the customer is ready to pay attention to the higher levels.... more »

I run a small business with 8 staff and some very large clients. I've not had a bad debt due to non-payment. Here are my steps I developed from a project I once did for a debt collection agency.... more »